Shipping Policy

Last Updated: March 2024

This Shipping Policy explains how orders are processed and delivered from alexcleanwatchfactory.store.

1. Order Processing Time

  • Orders are processed within 1–3 business days
  • Orders are not processed on weekends or public holidays

You will receive a confirmation once your order is shipped.

2. Shipping Time

Estimated delivery times:

  • United States: 1–5 business days
  • International orders: 7–15 business days

Delivery times may vary based on your location and carrier availability.

3. Shipping Fees

  • Free Shipping to all new clients

4. Delivery Partners

We use trusted shipping carriers to ensure fast and secure delivery within the U.S. and internationally:

  • United States Postal Service (USPS) – standard and affordable U.S. delivery
  • UPS – fast and reliable nationwide shipping
  • FedEx – express and priority deliveries
  • DHL – international shipping

The carrier used depends on your delivery address and shipping option selected.

5. Order Tracking

Once your order is shipped:

  • You will receive a tracking number via email
  • You can track your shipment in real time

6. Delivery Issues

We are not responsible for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Customs processing (for international orders)
  • Incorrect shipping details provided at checkout

Make sure your shipping information is accurate.

7. Failed Deliveries

If delivery fails due to incorrect or incomplete address:

  • The package may be returned to us
  • You may be required to pay for re-shipping

8. Damaged or Lost Packages

If your package arrives damaged or is lost:

  • Contact us within 48 hours of delivery
  • Provide photos and order details

We will investigate and provide a replacement or refund if confirmed.

9. Contact Information

For any shipping-related questions: