Refund & Return Policy
Last Updated: March 2024
Welcome to alexcleanwatchfactory.store. We want you to feel confident when buying from us. This policy explains how returns, refunds, and exchanges work.
1. Eligibility for Returns
You can request a return if:
- The item is damaged, defective, or incorrect
- The item is unused and in original condition
- The return request is made within 7 days of delivery
Items must include:
- Original packaging
- Tags and accessories
- Proof of purchase (receipt or order confirmation)
2. Non-Returnable Items
We do not accept returns for:
- Watches that have been used, worn, or scratched
- Items damaged due to improper handling
- Discounted or clearance items (unless defective)
3. Refund Process
Once we receive and inspect your return:
- Approved refunds are processed within 3–5 business days
- Refunds are issued to your original payment method
If payment was made via mobile money or bank transfer, you will be contacted for refund details.
4. Exchanges
You can request an exchange if:
- The product is defective or incorrect
- The item is still in original condition
We will replace it with the same item, or a similar one if unavailable.
5. Return Shipping
- If the return is due to our error, we cover shipping costs
- If the return is for personal reasons, you cover shipping
We recommend using a trackable shipping method.
6. Late or Missing Refunds
If you have not received your refund:
- Check your bank or mobile money account
- Contact your payment provider
- If still unresolved, contact us
7. How to Request a Return
To start a return, contact us with:
- Your order number
- Reason for return
- Photos (if item is damaged)